If you left something on board one of our planes, we may have picked it up for you. If you lost property in another part of the airport, you’ll have to contact that airport’s lost property office.
To start your search, you’ll need to take the following three easy steps:
• To register, select "I have lost something" on the Foundspot homepage.
• Fill in all the fields including all the information you can that will help us identify your item: date and place where you lost it, specific features, brand and, of course, your contact details, so that we can get in touch with you. The more details you include, the better!
• If Volotea staff find your missing item, it will be sent to the nearest lost property office and recorded on Foundspot. The system will then detect if it matches the description of your lost property and you’ll receive an e-mail so you can confirm and arrange for it to be sent to your address.
We would like to remind you that personal identification documents (ID card, passports, etc.) are handed in to the airport authorities and that perishable products are destroyed.

All items left in our aircraft will be sent to the nearest lost property office and recorded on the Foundspot website. Foundspot is a company that provides Volotea with an automated platform for returning lost property and provides Volotea with technical support in the event of any incident.

The timescale between locating an item and sending a match notification can vary from 1-2 days to several weeks.

After found items have been registered on the website, the system will detect if there are any matches for your lost property. If you receive a match e-mail, once you have confirmed the item is yours, select Proceed to Delivery and fill in the form to arrange delivery.
We’d like to remind you that, as the office is located in a restricted area, it will not be possible for you to collect your lost property in person and that the only option available is for it to be delivered by courier.
Once the delivery has been processed, you will receive an e-mail with the tracking number for your parcel so you can trace it at any time.

The delivery cost depends on the destination. Once you have filled in the delivery form, you’ll be able to see the delivery and handling cost in the Delivery Summary. We’d like to remind you that, if there is any additional import cost imposed by customs in the destination country, those costs are not included in the payment that is made through Foundspot as these are not delivery costs, but import duties imposed by the government. We recommend that you look into any potential additional costs to avoid any surprises when the item is delivered.

It is a good idea to check if the item that will be delivered to you is subject to any restriction or import duty in the destination country. In some destination countries, some items such as electronic devices, mobile phones, tablets and laptops may be subject to problems getting through customs. If you have any doubts, and in order to avoid additional charges, we recommend that you look into any additional costs that may be imposed by customs in the destination country.

The timescales for the delivery of your parcel depend on the destination. Once you have filled in the delivery form, you’ll be able to see the delivery dates on the Delivery Summary page. Please be aware that any customs delays are not included as they are dependent on the customs authorities of each destination country.

Normally, found items take between 1-2 days and three weeks to arrive at the nearest lost property office, which is where the locating and delivery process takes place. On some occasions, however, lost property arrives at the office later than this and takes longer to be handled. The search for lost property is considered permanently closed after 2 months have elapsed and found belongings that have not been claimed will be donated to charity.